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NLP Foundation Program
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Course Curriculum
Module 1 Introduction to NLP
Definition and core principles
The mind-body connection in communication
NLP Presuppositions
Beliefs that shape effective communication
Challenging and reshaping limiting beliefs
Module 2 Building Rapport and Trust
Matching and Mirroring
How to build rapport through mirroring body language, voice, and words
Ethical considerations in mirroring
Establishing Trust
The role of trust in sales professionals
The role of trust in sales professionals
Module 3 Effective Communication
Sensory Acuity
Developing sensory awareness to understand client needs
Identifying non-verbal cues and subtle signals
Meta-Model of Language
Understanding language patterns
Asking precision questions for better client understanding
Module 4 Persuasion and Influence
Language Patterns for Persuasion
Using language to influence and persuade
Ethical persuasion in sales
Anchoring and Triggers
Creating positive associations with products
The use of anchors in client interactions
Module 5 Overcoming Objections and Resistance
Understanding and Addressing Client Objections
Common objections in the sales
Techniques to overcome objections with NLP
Reframing
Changing client perspectives and responses
Techniques for reframing objections into opportunities
Module 6 NLP in Sales and Customer Service
Sales Strategies with NLP
Tailoring sales pitches to client communication styles
Using NLP in the sales process
NLP in Customer Service
Handling customer inquiries and concerns with NLP
Building lasting relationships through effective communication
Module 7 Practical Application and Role-Playing
Real-World Scenarios
Role-playing exercises to practice NLP techniques
Feedback and improvement
Module 8 Integration and Ongoing Support
Integrating NLP into Daily Practices
Developing a personal NLP plan for professional growth
Building NLP skills over time
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info@edurich.lk
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